Average production time is 5 business days, unless you are purchasing a pre-order item (please check the product page description of the item for exact info/wait time). During holiday seasons or times of high order volume, this wait may be longer.
You will receive an email confirmation once your order has been successfully placed. Make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
TRACK YOUR ORDER
Once your order has been shipped, tracking information will be sent to the email address provided at checkout. If you haven't received a confirmation nor tracking email, make sure to check your spam folder before contacting support.
We ship to over 190 countries around the world. Click here to see the full list of places we ship to.
ANIMAL does not charge any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. This is the responsibility of the customer. Duties (or Customs Tariffs) are set by the destination country customs authorities and determined based on a combination of country of origin (manufacturing) of the goods being purchased and the classification of that merchandise. International taxes (such as value added, tax, or vat) are set by the destination country.
If you are not 100% satisfied with your purchase from ANIMAL, you can return your qualifying item(s) for a refund or exchange. You may return your purchase within 14 days of the delivery date. Items being returned must be unworn, unaltered and in new condition. All sale items are final sale. We can accommodate size exchanges on these items, but we are unable to process any refunds. Customers are responsible for any return shipping charges.
If you received damaged, broken or defective merchandise, please contact our support team directly at firstname.lastname@example.org.